Customer Service Representative – Fiber Internet
Company: Foothills Broadband LLC
Location: Valdese, NC and/or Remote
Employment Type: Full-Time
Compensation: Competitive hourly rate + Benefits

About Us

• At Foothills Broadband we’re delivering blazing-fast fiber internet to communities that deserve better. We believe great internet starts with great people—and that includes our customer service team. If you’re friendly, tech-savvy, and passionate about helping others, we want you on board!

Position Overview

• We’re looking for a Customer Service Representative to join our growing team. In this role, you’ll be the first point of contact for customers, handling inquiries, resolving issues, and providing top-tier support to ensure a seamless internet experience.

Key Responsibilities

• Answer incoming calls, emails, and chat messages from customers

• Assist with billing inquiries, service troubleshooting, and general support

• Provide accurate product and service information

• Log customer interactions and solutions in our CRM system

• Coordinate with technical and field teams to resolve service issues

• Follow up on open cases and ensure customer satisfaction

• Contribute to continuous improvement by providing feedback on common issues or customer concerns

Qualifications

• High school diploma or equivalent (Associate’s degree a plus)

• 1+ year of customer service experience (telecom or tech industry preferred)

• Strong communication and problem-solving skills

• Comfortable working in a fast-paced, tech-driven environment

• Basic understanding of internet/telecom services or willingness to learn

• Proficient with computer systems, email, and customer support software

• Positive attitude, patience, and empathy for all customer interactions

• Bilingual (Spanish/English) is a plus

What We Offer

• Competitive pay with growth opportunities

• Health, dental, and vision insurance programs

• Paid training and ongoing support

• Paid time off and holidays

• Supportive and inclusive team environment

• Opportunity to be part of a rapidly growing company making a local impact

Apply Today!

Ready to deliver next-level support for a next-level internet experience? Apply Now.